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Terms & Conditions/Subscriptions

Disclaimer

VITAVIVA’s products are labeled in accordance with European standards, providing information about all ingredients, incl. additives and allergen ingredients, as well as ingredients the product may have been in contact with during production.  Thus the use of VITAVIVA’s products is at your sole risk and all information provided by VITAVIVA in the product declaration should be read carefully. VITAVIVA disclaims all warranties and is not liable for any allergic reactions or other allergen sensitivities.

Exchange rates and VAT

Prices, VAT and taxes are automatically calculated in euros (€), which may cause price volatility when currency other than euro will be used (the exchange rate is updated daily.) This means that the final purchase price only appears when you have entered your shipping country and specified shipping method.

Dispatch

The price of shipping depends on the destination or the order and how much the package weighs. The final shipping price will appear once you have entered shipping address and chosen shipping method (UPS).

Vitaviva works with UPS to give our customers the fastest and best shipping method, which includes the Track & Trace service

Payment

Payment is processed from your payment card when the order is shipped.

Vtavivas uses STRIPE payment system for credit card payments. 

Visa

Visa Electron

Mastercard

American Express

Diners

Vitaviva uses new and safe technology for Internet payments.

All credit card purchases are made through a secure server and all your bank and credit card information will be encrypted (encoded) when shipped. Only STRIPE who make the money transfer, can view the information. This protection also means that there can never be credited more money from your account than the amount you approved when ordering.

Bank details:

RABOBANK

Netherlands

BIC/SWIFT: RABONL24

IBAN: NL92RABO0159983118

Contact

Head office Amsterdam, The Netherlands

Herengracht 500

1017 CB Amsterdam

KvK no. 1407 8972

BTW no. NL812683754B01

viva@vitaviva.com 

tel +31  (0) 20 2443157

Note for Norwegian Customers

Individuals may import Dietary supplements for private use for a period of 90 days. If this period is exceeded, exceeding products may be confiscated and destroyed by Norwegian customs authority. In such an event, the customer will still be liable for the full order, and will therefore still be charged for it.

If a customer's purchase exceeds NOK 350,- incl. handling and shipping, additional taxes may be added by the Norwegian customs authority. Such added costs are the sole responsibility of the customer.

However, it is possible and legal for a Norwegian customer to send an order to e.g. Sweden and carry the supplements across the border without any additional taxes or restrictions.

Delivery

Orders placed before 2:00 pm are sent the same day provided that the products are in stock. The estimated delivery time by UPS to most of Europe is 2-3 working days but in some countries such as Greece, Spain, France and Italy it may take up to 8 days.

Free shipping for orders above 67€ ( value after any discounts) is valid only for the following countries, 

Austria

Belgium

Denmark

France

Germany

Netherlands

Ireland

Italy

Luxemborg

Portugal

Switzerland

Spain

Sweden

UK

 

Subscriptions (currently unavailable)

Once you have made a subscribtion of one or more VITAVIVA products, you will automatically receive deliveries with the interval you have chosen.

When you order a subscription with VITAVIVA, you will usually receive your first order within 2 -3 working days. You can always see your next shipping date by logging in to your profile at www.vitaviva.com.

Payment for the subscription is automatically deducted from the specified card upon dispatch of each order.

Your subscription will continue until terminated by you or by VITAVIVA. Cancellation, change or pause of subscription is made by logging in to your profile. Any change must be made within 4 business days before the next shipment date.

Vitaviva can terminate your subscription at any time without notice and without any reason.

Your card information is registered only with VITAVIVA and is not disclosed to third parties, unless we are entitled to this, however, certain data will be transmitted to Stripe, which is our payment system provider.

Your card information is saved as long as your subscription to VITAVIVA is active and exclusively for use in order to make payment for your active subscriptions. You are responsible for ensuring that your card information is always up to date.

You may withdraw your consent to your card details at any time, after which VITAVIVA will immediately delete the saved card information. If you wish to withdraw your consent, please write to viva@vitaviva.com

Privacy Policy

To enable us to process your order we will typically acquire information which includes your name, address, phone number and your e-mail. Your information is stored on servers with limited access that are located in controlled facilities.

We only use your contact information to deliver your products and to contact you regarding your order. We do not share or sell your contact information to third parties, except if required by law or if needed in order to complete your order (DSV Logistics BV and UPS). We only store your contact information in Vitaviva.com 's database where they at any time will be handled confidentially.

Cookies

Cookies are text files stored on your computer that make it easier for you to surf the Internet. For example, cookies remember your username and your address on websites that you previously used. Vitaviva.com uses cookies to remember your language preference, product views and your customer ID to make it easier for you next time you visit vitaviva.com. Cookies never contain information about your credit card or your password. You can delete stored cookies on your computer at any time.

Returns / Complaint

If you have problems or questions regarding your order, please contact us at viva@vitaviva.com.

Complaints

VITAVIVA complies with current EU-legislation offering 24 months period for complaints, provided complaints are submitting within a reasonable period, namely 2 months  from the time where the fault becomes appareant. All complaints should be addressed to viva@vitaviva.com.

Conflicts

VITAVIVA refers to EU legislation for online dispute resolution, according to which that all webshop must link to the Online Dispute Resolution website