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Privacy and Cookie Policy

Privacy policy

Vitaviva.com uses your contact information only to deliver your goods and to contact you regarding your order. We will only disclose your contact information to third parties if this is necessary to fulfill our delivery obligation. We do not sell, or otherwise share your personal information with others for their independent use, except as expressly set out in this Privacy and Cookie Policy or with your prior consent.

We share your personal information with our suppliers who perform services on our behalf or on your behalf, e.g. hosting services, payment services, information technology providers, including

- Our IT service providers (data processors)

- Our logistics partner DSV Logistics and UPS, which handles shipping of webshop packages

- Trustpilot

- External auditors

- Facebook and Google for online advertising

-Public authorities, if required by law

Wherever your personal information is used by us or by suppliers who provide such services on our or your behalf, we will take appropriate measures to protect your personal information. We will also share your personal information when required by law. We only store your contact information in Vitaviva.com's database, where it is kept confidential at all times.

We do not store your personal information longer than is necessary to fulfill the purposes for which we collected the information, or for as long as required, in order for us to comply with our legal obligations to you or similarly secure our rights.

For clients, we store personal data for at least five years from the end of the financial year for the legal obligations arising from the Accounting Act and tax reporting requirements.

For marketing consent, we delete your personal information 2 years after the last contact with you in relation to the specific marketing consent. The deletion periods above may in special cases be extended, including to comply with imposed legal requirements or counter any legal claims against VITAVIVA.

You may withdraw your consent at any time by writing to VITAVIVA's data controller cb@vitaviva.com. If you would like access to the information registered about you, please contact cb@vitaviva.com or phone +45 33141457 If incorrect data has been registered or you have other objections, you can contact the same place. You have the opportunity to gain insight into what information is registered about you and you can object to a registration in accordance with the rules in the Personal Data Regulation.

Payments

We use the external payment module STRIPE for all payment transactions and we do not store any information about your debit card on our server.

Cookies

Vitaviva.com uses cookies to remember your preferred language, display of products and your customer-ID to make it faster for you to login and find products the next time you visit vitaviva.com

Cookies are text files that are stored within your own computer and makes it easier for you to go about on the Internet. Cookies remembers for example your username and your address information on websites that you've been on before but cookies never contains any information about your credit card or your password. You can delete cookies at any time on your computer.

A list of cookies that we collect

This table shows the cookies that we collect and the information that they store.

COOKIE name COOKIE Description
CART THE ASSOCIATION WITH YOUR SHOPPING CART.
CATEGORY_INFO STORES THE CATEGORY INFO ON THE PAGE, THAT ALLOWS TO DISPLAY PAGES MORE QUICKLY.
COMPARE THE ITEMS THAT YOU HAVE IN THE COMPARE PRODUCTS LIST.
CURRENCY YOUR PREFERRED CURRENCY
CUSTOMER AN ENCRYPTED VERSION OF YOUR CUSTOMER ID WITH THE STORE.
CUSTOMER_AUTH AN INDICATOR IF YOU ARE CURRENTLY LOGGED INTO THE STORE.
CUSTOMER_INFO AN ENCRYPTED VERSION OF THE CUSTOMER GROUP YOU BELONG TO.
CUSTOMER_SEGMENT_IDS STORES THE CUSTOMER SEGMENT ID
EXTERNAL_NO_CACHE A FLAG, WHICH INDICATES WHETHER CACHING IS DISABLED OR NOT.
FRONTEND YOU SESSSION ID ON THE SERVER.
GUEST-VIEW ALLOWS GUESTS TO EDIT THEIR ORDERS.
LAST_CATEGORY THE LAST CATEGORY YOU VISITED.
LAST_PRODUCT THE MOST RECENT PRODUCT YOU HAVE VIEWED.
NEWMESSAGE INDICATES WHETHER A NEW MESSAGE HAS BEEN RECEIVED.
NO_CACHE INDICATES WHETHER IT IS ALLOWED TO USE CACHE.
PERSISTENT_SHOPPING_CART A LINK TO INFORMATION ABOUT YOUR CART AND VIEWING HISTORY IF YOU HAVE ASKED THE SITE.
POLL THE ID OF ANY POLLS YOU HAVE RECENTLY VOTED IN.
POLLN INFORMATION ON WHAT POLLS YOU HAVE VOTED ON.
RECENTLYCOMPARED THE ITEMS THAT YOU HAVE RECENTLY COMPARED.
STF INFORMATION ON PRODUCTS YOU HAVE EMAILED TO FRIENDS.
STORE THE STORE VIEW OR LANGUAGE YOU HAVE SELECTED.
USER_ALLOWED_SAVE_COOKIE INDICATES WHETHER A CUSTOMER ALLOWED TO USE COOKIES.
VIEWED_PRODUCT_IDS THE PRODUCTS THAT YOU HAVE RECENTLY VIEWED.
WISHLIST AN ENCRYPTED LIST OF PRODUCTS ADDED TO YOUR WISHLIST.
WISHLIST_CNT THE NUMBER OF ITEMS IN YOUR WISHLIST.