Facebook Pixel

FAQ

 

How do I know what supplements are suitable for me?

We realize that VITAVIVA broad range of supplements can be a jungle to navigate in. Therefore, we are happy to guide you to your personalized supplements package either by our online-chat or by writing to us at viva@vitaviva.com

 

Why are some of the VITAVIVA products more expensive than other supplement brands?

VITAVIVA does not want to compromise on quality and dosage levels. Many of our products are much higher dosages than other supplements brands, because we know that it is what makes them efficient ! This, however is also more costly in terms of production.

 

When will my order be shipped?

All orders placed before 2.00 pm are usually shipped the same day from our warehouse in Maastricht, The Netherlands. Delivery time in most European countries is 2 working days.

 

Who will deliver my order?

All orders are shipped with UPS (United Parcel Service) straight to your doorstep. Once the order has been shipped you will receive an email with a track & trace number, so you can follow your VITAVIVA package all the way to your doorstep.

 

What if I am not home when UPS comes to deliver the package?

Please use UPS my Choice at www.ups.com then you can change time and place of delivery. Alternatively contact UPS customer service in your local country.

 

Do I have to pay for shipping?

Yes, unless you buy for more than EUR 67, in which case VITAVIVA offers free shipping to your nearest UPS Acces Point.  If you prefer Home delivery, you will have to pay for the freight regardless the order value.

You also have to pay yourself for any returns of purchased goods. The shipping fee is between EUR 11,00 - 25,00 depending on which country you live in.

 

Is it possible to cancel or change my order?

Once your order has been shipped, it is not possible to cancel or change the order. Before the time of shipment cancellation or changes can in most cases be made by writing to viva@vitaviva.com. This service is only available during office hours, which are between 9-15.

 

Why does the amount change when I have chosen shipping country?

The amount may change due to different VAT in different coutries and this is not final until check out, when the shipping country is choosen.

 

I did not receive my order or any order confirmation?

If you have not received any order confirmation within approximately 5-10 minutes from completion of the payment process, please check your spamfilter. If still no order confirmation, please write to us at viva@vitaviva.com

If you did not received your order, please check the tracking number on www.ups.com and try to locate the package. If you cannot locate it in this manor, please contact us at viva@vitaviva.com

 

What if I would like to pause or cancel my subscription at VITAVIVA?

Simply log into your account on www.vitaviva.com and make the desired changes - just remember you need to do this at least 5 working days before your next order is due for shipment.

 

What if I would like to return an item ?

All returns are at your own expense. We advice that you use a trackable shipment method, so you have proof that the package has been sent back to our warehouse. Please read more under the section Returns/Complaints, where you will find the procedure for returns and return address.