How can we help you?

Email us at viva@vitaviva.com
We aim to respond within 48 hours, Monday through Friday.

We offer free delivery to countries Sweden, Denmark and Netherlands. You get free delivery to these countries if you shop for EUR 58 (NL), DKK 499 (DK), SEK 69 (SE) or more. When your shopping basket contains products with a value of the minimum amount (amount calculated before any other discounts), then you will be able to choose the option of getting free delivery. Please note that we do NOT offer free delivery to other countries.

Most parcels arrive within 2-5 business days via DAO or UPS depending on destination. We do not ship on weekends. Orders placed Saturday or Sunday are dispatched on Monday (unless it's a public holiday).

We primarily use DAO and UPS to ship your order. Tracking is included with every shipment — you'll receive a tracking number by email once your parcel is dispatched. You are responsible for tracking your package yourself using the tracking number that we send to you by email when the package is shipped.

We ship to all countries in the EU, Norway, UK and Switzerland. Go to the check-out page to get a full list of countries. Please note that countries outside EU customers may be subjet to duties, additional taxes and VAT on their purchase. This is always the customers own responsibility and not in any case paid by VITAVIVA.

NOTE: There are different rules for categorizing dietary supplements in the different countries in the EU and there are differences in whether you as a private person can legally buy different dietary supplements. It is the sole responsibility of consumers to investigate the rules that apply in the country to which the consumer wants the goods sent. All supplements sold on VITAVIVA.com are shipped from Sweden and subject to Swedish rules on food supplements.

We usually deliver within 2-5 working days. If you have not received your package, we recommend that you first check the progress of your package by using the tracking number that you received in the email, when your package was sent. 

Then go to www.https://dao.as/find-din-pakke/ and search for the tracking number. If you are unable to find the relevant information, please contact us by email viva@vitaviva.com or via our online chat and we will assist you as soon as possible.

Our company and warehouse are based in Malmö, Sweden. All orders ship from there, as Vitaviva is a Swedish company.

According to current legislation, all customers have a 14-day right of withdrawal. All returned goods, however must be returned to us at your own expense. Write to us on viva@vitaviva.com or our online chat to get a return label. Please read more under the section Complaints / Returns, where you will find the procedure for return as well as information about return address.

Once your order has been shipped, it is no longer possible to cancel or change the order. Before the time of dispatch, cancellations or changes can in most cases be made by writing to viva@vitaviva.com. This service is only available during office hours, which is between 9-15.

If you haven't received an order confirmation within 5-10 minutes, please check your spam folder. If it's still missing, contact us at viva@vitaviva.com

Supplements can be overwhelming, and we're here to help. Get personal guidance via our online chat (weekdays 9-17) or email viva@vitaviva.com

Dietary supplements can seem like a jungle. At Vitaviva we strive to help you as best we can. You can click HERE and read about our general recommendations, but since everyone has different needs and wishes, we offer personal advice via our online chat, which you will find in the bottom right corner. Our qualified online chat agents are ready to guide you based on your lifestyle and your wishes - the online chat is available weekdays from 9am through 4 pm. You are also welcome to send us an email at viva@vitaviva.com.

It is important to buy high quality supplements from a reliable supplier. Vitaviva has more than 25 years of experience in the production and sale of dietary supplements. Our manufacturers are all food safety certified and we test the products in independent laboratories, to ensure quality.

As a general rule, you should always consult your doctor if you are taking prescription medication and also want to take supplements. We are not allowed to advise you about any potential interactions - this information you need to ask the doctor who has prescribed your prescription medication.

It depends on the supplement. As a rule of thumb, most should be taken with a meal and always with water. Probiotics are best on an empty stomach. See the specific recommendations on each product page.

We recommend our Vitamama along with Omega 3 from fish. Vitamam is recommended 3 months before pregnancy, throughout pregnancy, and during breastfeeding.

We recommend Magnesium to support sleep. It has a relaxing effect on muscles and the body. Contact us for further guidance.

Our products have a 2-3 year shelf life from the production date. You'll find the best-before information on the bottom of every product.

Our products are sold exclusively in our webshop. We chose this approach so we can guide you personally and ensure the best experience.